Back in my day (insert generation challenge here). We all heard this growing up from our parents or grandparents and (gasp) most of us have used the term talking to the younger generations. It’s no secret that technology has come a long way and continues to make leaps and bounds every generation, but have our communication styles evolved without taking into consideration that many peoples have not?

According to the Harvard Business Review demographic change is a profoundly important issue in today’s organizations, yet it’s not given the time to properly understand its ramifications. People over the age of 65 are remaining in the workplace rather than retiring, and fewer younger workers are entering into certain workforce roles. It’s imperative that organizations find a way to bridge the intergenerational communication gap, not only amongst their employees but with their potential customers as well.

Communication preferences vary a great deal between the older and younger generations, simply because each generation learned to communicate with the tools and technology available when their communication style was being formed. Most people stick with what they know, like the old saying “if it’s not broke, don’t fix it.” As the younger generations start to move up in organizations, it’s important to avoid alienating their predecessors, especially since they hold the key to the continued success of the new generation.

Collaboration between differing generations is essential to promote growth and ensure effective communication across the board. Here are some pros and cons of each communication style:

Integrated Voice/Video Solutions:

Pros:
Allows for face-to-face communication, which can enhance relationships and build trust.
Allows for real-time communication and feedback, which can lead to quicker decision-making and problem-solving.
Reduces the need for travel, which can save time and money.

Cons:
Requires access to the necessary technology and internet connectivity.
Can be challenging for individuals who are uncomfortable with being on camera or who have technical difficulties.
Can be distracting if the technology is not working properly or if there are background noises or interruptions.

Social Media:

Pros:
Provides a platform for sharing information and building connections with a large audience.
Allows for real-time feedback and engagement with followers.
Cons:
Can be a source of misinformation and negative interactions.
May not be appropriate for all types of communication, such as confidential or sensitive information.

Instant Messaging:

Pros:
Allows for real-time communication and feedback, which can enhance collaboration and decision-making.
Can be more efficient than email for quick messages and updates.
Allows for group chats, which can enhance teamwork and communication.
Cons:
Can be distracting and lead to interruptions in the workflow.
May not be appropriate for all types of communication, such as complex or detailed messages.
This can lead to misinterpretation or misunderstandings due to the lack of nonverbal cues and tone of voice.

Email:

Pros:
Provides a formal, professional means of communication.
Allows for detailed and complex messages.
Can be used for communication with individuals or groups.
Cons:
Can be time-consuming and result in a full inbox.
May not be appropriate for urgent or time-sensitive messages.
This can lead to misinterpretation or misunderstandings due to the lack of nonverbal cues and tone of voice.

Face-to-Face:

Pros:
Provides an opportunity for face-to-face communication and the use of nonverbal cues.
This can lead to more personal and meaningful interaction.
Allows for immediate feedback and the ability to ask questions.
Cons:
Can be intimidating or uncomfortable for some individuals.
May not be appropriate for all types of communication, such as remote or distant interactions.
Can be time-consuming and may require scheduling and preparation.

No matter what your communication style may be, it is essential that you take into account how others best communicate as well as finding a balance that will make everyone involved feel comfortable, thus making communication more effective and efficient.