How to Make YOUR Team THE Place to Be

What role does organizational culture play in delivering best-in-class customer service? Turns out, a big one! “Companies that effectively appreciate employee value enjoy a return on equity & assets more than triple that experienced by firms that don’t,” according to a study from the Jackson Group. “Employees who believe that management is concerned about them as [more…]

How to win the internet with one 47-year layover

  Facebook can also influence expenditures and more favorable brand loyalty. Airlines and airline travel service companies can often be looked to as leaders in customer service responses on social media. After all, flight delays and layovers are often a part of travel, as is dealing with harried travelers. Skyscanner, a UK-based airline booking and [more…]